Starware®Services
A: Internet & Network Security
We have a slightly short but very strong history. The Company was founded at the beginning of 2004. Our fist service was "Internet & Network Security", it means the most difficult task in the whole IT-field, who we could give the best of our experiences ever. Our Clients are mostly just the stars of the Internet in the Arab World (Governments & big companies groups).
Starware® is one of the most experienced Security Companies in the Arabian world, which has a focus on the human errors (73% of the attacks last year were during those human mistakes). The company founded at the beginning of 2004, in this quite short time was Starware®able to build a very strong base of clients, which could be described as pillars of internet and networks in the Middle East.
Moreover, we have the advantage of arising in the cradle of the Arab World, and this enables us to compete with the biggest world firms in our field in this area. This is simply because we acquire the method of tracing the human errors of both Arab and foreign developers a like in that field. And this is what the majority of the world competing firms miss.
Our partners assure always the necessity of tracing the environment where the Net (Web or LAN) exists. So we compel ourselves to understand the language and the nature of this environment and perfect them. We have to trace and imitate the methods and styles of the developers in that area and how they think. This is the way in which any other firm can rarely compete with us. And the style we follow doesn't satisfy with, but urges us to use the "Reverse Engineering" Technique or imitation a maximum of styles of "Hacking for Prevention" to secure the Network (Web & LAN). We co-operated with some of whom we represent from the numerous biggest firms to develop the special tools which among them we can call "Interactive Human Firewall".
To realize our services in details kindly ask about our "Security Services" like:
Penetration Testing
Security detailed Report
Resecuring & Maintenance
B: Hosting & Streaming
The second service of Starware®was born from the field networking. It is "Hosting & Streaming". In just 5 years we made a well known name in this branch,
where we have our fully by us owned cages of high performance servers (in Frankfurt/Germany & Los Angeles/USA). Now we have -for these two groups of servers- a bandwidth like all what both Egypt & Saudi Arabia together have..! So, it is therefore logic that we have some of the internet pillars as clients such as governmental departments from Egypt, Saudi Arabia and Qatar.
Stability and Security are the most important factors for the quality of the hosting business. Stability can be achieved when you have only reliable premium partners (like: Dell, Siemens, Peer1, Cisco, Level3, SAVVIS) what we already did.
Unmatched excellence in Security and services is our first priority, where the Network & Internet Security are our main business since year 2000. And in this area we are a leader in the Middle East and have a lot of big names in the internet world as a part of our client list, like: Vodafone Group (Filgoal) and Qatar Government.
Hostware® strives to create the best Web hosting experience for customers. By Hostware® you'll get friendly customer service, innovative technology solutions and experienced technical support when you may need it. Our Shared Hosting plans are tailored to business clients. It includes highly storage and traffic allowances, unlimited email accounts and other tools to help you launch a successful Web site. And if you're looking to start in the hosting market, add a value to your web presence by including hosting service, or simply have a lot of domain names and want to consolidate, Hostware®' Reseller Hosting Program is the right choice to look for the reliability, uptime, and service you need to propel your business into the stratosphere
From entry-level, fully managed hosting you will have all what you plan by Hostware®. Our plans grow with your needs. Let our experienced professionals handle the setup, configurations and updates to your dedicated server. Or do it yourself with an unmanaged plan and take all the advantages of our data center facilities.
C: E-Marketing
Pioneering new services in the VAS (Value Added Services) global is our goal. Serving your needs and achieve your satisfaction is our must. We have the pleasure to be your dynamic, creative & reliable vendor in subject "SMS".
Overview:
Our Focus here is to use the technology and to mix multiple solutions to satisfy your current and future needs. We both aim to give the customer the ability to check or follow up or may be to move his money in his bank account while he is self on move.
However we are fully ready to master and meet any needs in the sector of SMS messaging, this is our must as we are the pioneer for.
Today are mobile phones the easiest channel to reach your customers on the spot, as they carry the mobile phone all the time. Besides, the operation of SMS functionality over phone key instructions makes it very simple. Also, urgent warning messages, such as alerts, are received by the customer instantly; unlike other channels such as the post, email, internet, telephone, etc. these notifications to the customer includes the risk of delay in delivery and response.
In short: Easy, saving time, reducing coasts & complains issues SMS has become one of the most important contacting channels.
Starware provides ONLY professional solutions that deliver true value to its partners. The coverage of our Service Level Agreement (SLA) is a requirement for this industry; it is necessary to give our customers guarantees to deliver all messages, as well as the speed of delivery, throughput, etc…
To achieve these we offer a huge matrix of SMS Servers on our own network. Further we have direct and indirect gateways to the local and international GSM Networks which guarantees high throughputs as well.
The following is some of our important features will be used for CIB:
D: Call Center "Cairo Call"
Cairo Call & its mother Company Starware are focusing on using the technology and mixing multiple solutions to satisfy your current and future needs.
We in Cairo Call >>
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Are a group of three high tech companies under one ownership and with a high level of cooperation and flexibility.
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Have huge databases from all branches (like: All land lines of Egypt, nearly 9 million).
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Have the most of Egypt's well known firms & brands in our client list (by Starware Group).
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Are the next big SMS vendor in Egypt directly after "Vodafone, Mobinil & Etisalat".
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Have very good experiences in the human resources field with a huge number of resumes in various fields.
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Own our well equipped training department, which is managed by one of the best Egyptian training teams in human resources and projects management.
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Follow the known international approaches of call centers training field, starting with evaluating the training needs up till the preparation of the training syllabus while offering the human and technical support needed to the end of the training.
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Motivate our staff and develop their performance. There is a 3 months regular performance evaluation for every employee in order to face any defects immediately. In addition, we have a scientific system for promotion, supervision and monitoring.
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Are ready to add extra employees to cover rush hours.
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Practice a hard quality control system, such as recording all the calls with life picture (video) for the employees while working. Moreover, we follow other means as the direct following up during the calls -specially the long ones- as the supervisor goes through the employees desks to follow up their performance. The quality control team makes a daily report after hearing some calls to make any remarks or immediate instructions in order to solve any problems promptly.
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Own continuously updated software solutions from the world class.
